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Feedback boundaries

No message sent through this form is forwarded to Captain Jack or any other casino operator. The form exists solely for correspondence about this review website itself — its accuracy, its readability, or corrections to the information published here. Feedback about the casino’s own products, promotions, or account matters will not reach the operator, so such messages should be directed to Captain Jack’s own support channels instead.

What this means in practice: if you have spotted a factual error, a broken claim, or a section that reads unclearly, this form is the right place. If you need help with a deposit, a withdrawal, or a wagering requirement, this form will not help you.

Useful message content

A message that names the specific page or section being discussed, states the issue plainly, and notes what you expected to see will produce a more useful response than a general comment. Including the relevant game title, bonus name, or term as it appears on the site helps the editorial team locate the passage quickly.

For correction requests, stating what the current text says and what it should say removes guesswork. For general observations, one clear example carries more weight than a broad impression.

Handling of submitted information

Information written into the form is read by the editorial team and used only to improve the website. It is not sold, shared with third parties, or added to any marketing list. The content of a message is reviewed for the purpose it was sent for — addressing the feedback or fixing the identified issue — and is not retained longer than necessary for that purpose.

Personal details, such as a name or reply address, are used solely to respond to the message. No account is created, no profile is built, and no ongoing correspondence is assumed beyond the reply to the original message.

Response expectations

Every message is read, though not every message receives a reply. The team prioritises corrections to factual errors and questions about published content over praise or general commentary. Where a reply is warranted, it is sent without undue delay, but no fixed turnaround is promised — the volume of incoming mail determines the pace.

Anonymous messages are accepted, but including a reply address makes a response possible. Messages that are abusive, off-topic, or directed at the casino operator may be disregarded without acknowledgment.